Q: What is Hope I Get?
A: Hope I Get is the first Israeli online gift registry portal focused exclusively on the needs of the English-speaking gift giving market. Our attractive and user-friendly website allows gift-givers from across the world to purchase gifts in English to be delivered to relatives and friends in Israel with the touch of a button.

Q: How can I join Hope I Get?
A: Joining Hope I Get is as easy as 1-2-3. First, click on the login icon at the top of any page on our site. Second, follow the simple step-by-step directions as prompted by the site. Third, enjoy! Membership is free and easy and takes only a minute. While you don't need to become a member to purchase items from the site, membership entitles you to some special sales and exclusive promotions, making future purchases even easier.
 

Q: Can I save items in my shopping cart to be purchased later?
A: Currently, there is no way to save the items in your shopping cart. Once you either logout or close your Internet browser before you complete your purchase, the items in your shopping cart will not be saved.
 

Q: What is a registry?
A: A registry (also known as a wish list or gift registry) is a personalized list of products that you would like to receive for a specific occasion. Most people create registries in order to notify friends and loved ones of products they would like for a wedding but registries can also be used for baby gifts, bar/bat-mitzvahs, birthdays or just for fun. 
 

Q: How can I start my registry?
A: You can start your registry online by clicking the "registry" icon. You will then be asked to create a registry and become a member if you are not already a member. You can then add, delete and update your registry at anytime, day or night.
 

Q: How many months before my event should I register?
A: It's a good idea to register three to four months before your event. That gives you plenty of time to choose the items that you want and review the checklists or other tips we offer. If you plan to send out our complimentary registry announcement cards along with your invitations, be sure to register before you send out your invites. That way, your guests will be able to logon to buy you gifts immediately upon hearing about your registry.
 

Q: I am having a large event. How many announcement cards can I have?
A: Hope I Get provides up to 150 registry announcement cards free of charge for every event. You can order additional cards at $0.25 per card with no limit.
 

Q: Is there a limit to the number of items I can have on my registry?
A: No. The more choices you give your guests, the happier everyone will be. We recommend that you give your guests plenty of options by registering for items that have a range of prices and include selections for both traditional and non-traditional gift-givers. You do want to take care not to go overboard to ensure that your registry is manageable. 
 

Q: How can I add items to my registry?
A: In the product page near each gift there is an icon to click that adds items automatically to your registry. This is the quickest way to add items to your registry. You can also edit your registry anytime online, day or night, by clicking the "registry" icon and logging into your registry. You can add, delete, or update items in your registry at any time until items have been purchased. Once purchased, you will have the option of "cashing in" any items unless (i) those items were already shipped to you or (ii) you requested that we ship those items immediately upon them being selected.  
 

Q: Can my guests view my registry online?
A: Of course. Any guest can view your registry and purchase items at any time. They can locate your registry by searching for your name (the name of the registrant) or for the names of any co-registrants (relatives and other important close friends) you may have provided in the registry process. Once your name is found, your registry will appear on the screen and the guest can view and purchase items directly off the registry. 
 

Q: How do I tell people where I am registered?
A: A polite way of informing others about your registry is to send registry announcement cards (available free of charge from Hope I Get) or send the email notification in addition to your invitations. You can also rely on close friends and family to circulate the information.
 

Q: What are the shipping policies?
A: Hope I Get offers both standard and expedited shipping for all products on our site. Standard shipping takes 5 to 8 business days to arrive while express shipping takes 2 to 3 business days, depending on the shipping destination. Prices are determined both by shipping type and shipping destination. All residents in remote areas incur additional shipping fees imposed by the shipping companies. Please see the Shipping Policies section on our site for detailed prices and destination table. Please Note: There is no express shipping for delivery of a full registry.   
 

Q: What if I want to return something or make an exchange?
A: Hope I Get works hard to negotiate flexible return policies for its customers with all of its supplier stores. Return policies vary from to store. For information about the return process, see "How do I go about returning an item"?
 

Q: How do I go about returning an item? What if it's damaged?
A: Returns must be made directly to the supplying store. Review the return policy for that store by clicking on the "Easy Returns" link on our site. Not all stores have the same policy so be sure that you are reviewing the right policy. If you are unsure which store supplied your item, you can consult your receipt. Then, return your item with proof of purchase to the store. We'll take it from there. You can receive Hope I Get credit or a gift receipt for the full value of any returns made within the time allotted under the policy. 
 

Q: How does the "cash out" option work and when can I use it?
A: Cashing out is simple and easy. Just enter your registry and press the "cash out" icon. Funds spent on specific items will appear as a credit balance for either cashing out or choosing alternative items. When you perform your final registry checkout, you will be given the option of cashing out any balance remaining in your account. Hope I Get collects a 15% processing charge for cashing out to cover our costs and expenses.
 

Q: If I exchange a gift that someone purchased for me, how will I remember to thank him or her for what they originally purchased?
A: At Hope I Get, we want to ensure that you have maximum flexibility without sacrificing etiquette. We keep a careful log of all items purchased for you on your registry, by whom, when and at what price. You can view the entire report by by logging into your registry and clicking on the "Thank You Card Report"  from "My Home Page". Details of which products were purchased on your registry also appear when you log in to edit your registry. Finally, when you perform your final checkout, we will send you a list of all items originally purchased along with the list of items that you finally received, making it easy for you to send out thank you cards!
 

Q: I don't live in Israel. Can I register anyway?
A: Although membership is free and open to the public, Hope I Get provides shipping only within Israel. If you are planning to move to Israel and want to register in anticipation of your arrival, you should feel free. Be sure to select the "deferred shipping" option to ensure that you arrive before your products do. 
 

Q: Will my registry last forever?
A: Your registry is active from the time you register until 90 days after the date of your event.